Billing Support

Carbon Health provides primary and urgent care for the family and has been working tirelessly to make COVID-19 testing, care and vaccinations available across the country. In its mission to make world-class healthcare accessible to all, Carbon Health leverages its unique technology platform to meet patients where they are - literally - with seamless, personal omnichannel care. With a growing team of expert providers, engineers, designers, and more, Carbon Health pushes the boundaries to deliver personal, accessible and high-quality care.

In this position you will have a vital role in ensuring we provide Carbon Health patients with excellent customer service. You will be directly helping patients through inbound and outbound billing inquiries.  You will be responsible to ensure they have a positive and satisfactory experience. This is a forward-facing role with high visibility and importance at Carbon Health. Hours for this role vary from 8am-6pm PDT.

•Provide exceptional friendliness, empathy and thorough customer service to patients inquiring about their bills via phone and email

•Process and follow up on claim re-submittals Post payments as needed in a timely manner

•Proactive outreach to patients and partner billing team as needed

•Research and resolve patient billing problems or issues

•Maintain operation integrity by following policies and procedures; but also suggesting process improvements that will benefit patients, clinicians, colleagues and overall operations

•Multi-tasking with all of the above

•A minimum of 1+ years of medical billing experience required

•Familiarity with Apple products, Google Suite apps and working knowledge of Excel

•Must have the ability to remain focused and calm during stressful situations

•In depth knowledge of how health insurance works

•Must have the ability to speak clearly, professionally and eloquently

•Forward-thinking, transparent, and inclusive company culture

•Collaborative environment within and across our clinic sites and at HQ in San Francisco

•Competitive compensation with medical, dental, vision, equity, 401K (with match), and other great benefits

Carbon Health is the leading national healthcare provider with a mission to bring world-class healthcare to everyone. Leveraging its unique technology platform, Carbon Health provides its patients with omnichannel care: seamless care from the same trusted providers at a wide variety of access points, including urgent care, primary care, virtual care, pop-up sites, the Carbon Health app, and on-site at their employers. Carbon Health also provides value-based care to enterprise partners across a broad range of industries, including academia, sports, entertainment, biotechnology, and travel. Apply today, join our team and make an impact!

To learn more about Carbon Health, and to stay up to date on what we're doing visit https://blog.carbonhealth.com/

We here at Carbon Health recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal employment opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.